Terms and Conditions

These Terms and Conditions apply to all bookings made with Churchill Transfers and Tours Ltd, hereinafter referred to as “Churchill Transfers,” “the Carrier,” “we,” “our,” or “us.”By placing a booking, the Customer agrees to the terms outlined below.


Company Details

  • Company Name: Churchill Transfers and Tours Ltd
  • Trading Name: Churchill Transfers
  • Registered Office:Jolyon House, Office 202B, Amberly Way, Hounslow, TW4 6BH, United Kingdom
  • 24/7 Operations Contact:+44 (0)203 887 4239

1. Contractual Framework

Churchill Transfers provides private hire transport services. The contract is between the Carrier and the individual or entity making the booking. No employee or representative is permitted to modify these terms unless authorised in writing by a director.

In accordance with Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000, Churchill Transfers enters into contracts with passengers directly as principal.


Definitions

  • Customer: The individual or entity making the booking.
  • Passenger: Anyone travelling in the vehicle under the booking.
  • Service: The carriage of passengers between designated pickup and drop-off locations.
  • Luggage & Personal Items: All items brought into the vehicle, including suitcases, handbags, electronics, etc.
  • Waiting Time: Time the driver waits beyond the free grace period.
  • Cancellation Fee:Charge for late cancellation or failure to show.
  • Tariff: Price list quoted via website, email, or by phone at the time of booking.

3. Passenger Conduct & Luggage

  • 3.1 Authority on Behalf of Passengers: All prices quoted are in GBP and are inclusive of VAT (where applicable).
  • 3.2 Driver Discretion: Drivers may refuse service to any passenger behaving in a threatening, abusive, intoxicated, or unsafe manner. The Customer is responsible for damage or disruption caused by any member of their party.
  • 3.3 Luggage Responsibility: Passengers are solely responsible for loading and unloading their own belongings. Churchill Transfers is not liable for lost or damaged items.
  • 3.4 Vehicle Cleaning Fee:A £60 valeting fee applies if the vehicle is soiled (e.g., vomit, food spills).

4. Waiting Time & No-Show Policy

  • 4.1 Hotel or Address Pickups: 15 minutes of free waiting is included. Thereafter, £5.00 per 15 minutes will be charged.
  • 4.2 Airport Pickups: We monitor flight arrivals. After the scheduled pickup time, 30 minutes of free waiting is included.

    Additional Time Charge

      DurationCharge
      0 - 15 minutes£15.00
      15 - 30 minutes£20.00
      30 - 45 minutes£25.00
      45 - 60 minutes£30.00
      60 - 90 Minutes£40.00
  • Failure to contact us within this time will result in a no-show, and the full fare will be charged.

  • 4.3 Cruise & Ferry Terminals: 60 minutes free waiting from the requested time. After this, £5.00 per 15 minutes applies.
  • 4.4 Train Station Pickups:
    • Eurostar: Driver meets 30 minutes after train arrival, then 30 minutes free.
    • Domestic Trains: Driver meets 5 minutes after arrival, then 30 minutes free.
      If contact is not made after the waiting time expires, the booking is considered a no-show and charged in full.

5. Journey Times, Routing & Delays

  • 5.1 Routes are chosen based on driver discretion unless instructed otherwise in advance.
  • 5.2 Alternative route requests may incur an extra £1.50 per mile.
  • 5.3 Churchill Transfers is not liable for missed flights, trains, or events due to traffic, weather, or unforeseen delays.

6. Seat Belts, Child Seats & Legal Compliance

  • 6.1 Passengers must wear seatbelts at all times..
  • 6.2 Children under 14 must be accompanied by an adult.
  • 6.3 Churchill Transfers provides child seats free of charge, subject to availability:
      • Vehicle Type Maximum Free Child Seats
      Saloon1
      MPV2
      8-Seater Minibus3

Note: Under UK law, private hire vehicles are exempt from mandatory child seat rules. If unavailable, children may travel in rear seats with a seatbelt (age 3+), or without a belt if under 3.


7. Animals

  • 7.1 Guide dogs are always welcome
  • 7.2 Other pets must be pre-booked and transported in a carrier or harness.
  • 7.3 A £15.00 cleaning fee will apply to all pet-inclusive bookings.

8. Lost Property

  • 8.1 Churchill Transfers will inform the Customer if any item is found in the vehicle. Items must be collected from us; postal return is available if the Customer pays shipping costs.

9. Smoking Policy

  • 9.1 Smoking is strictly prohibited in all vehicles.

10. Driver Recruitment Policy

  • 10.1 If a passenger directly hires or employs one of our drivers, Churchill Transfers reserves the right to charge a £5,000.00 recruitment recovery fee.

11.Booking Cancellations & Refunds

  • More than 12 hours before pickup: Free cancellation (minus £10.00 admin fee).
  • 6–12 hours before pickup: 50% cancellation fee.
  • Under 6 hours before pickup: 100% cancellation fee.
  • No-shows:Charged at full fare.
  • Refunds processed within 5 business days.

12. Payments & Deposits

  • 12.1 Accepted Payment Methods:Cash, credit/debit cards, and PayPal are accepted. No card surcharge applies. Transactions are SSL-encrypted and show as “Car Service” on statements.
  • 12.2 Deposit for Long-Distance Cash Bookings:For cash bookings involving long-distance travel, Churchill Transfers may request a deposit in advance . This safeguards against no-shows and protects driver time and operational resources.

13. Governing Law

  • 13.1These Terms are governed by English law.Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  • 13.2Customers must follow our complaint and redress procedure before pursuing legal claims. This procedure is available on request.