Churchill Transfer and Tour Ltd trading as Churchill Transfers and Tour s and/or Churchill Transfers (hereinafter referred to as “the Carrier”) accepts passengers, luggage and personal items for carriage only upon the Conditions set out below.

No servant or agent of the Carrier is permitted to alter or vary these Conditions in any way unless expressly authorised in writing to do so by a Director, Principal, Partner or other authorised person. If any legislation is compulsorily applicable to the Contract and any part of these Conditions is incompatible with such legislation, such part shall, as regards the Contract, be overridden to that extent and no further. Regulation 9(14) of the Private Hire Vehicles (London) (Operators' Licences) Regulations 2000 now states: “The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey, which is the subject of the booking, and any such contractual obligation must be consistent with the 1998 Act and these Regulations.”

1 Definitions

  • 1.1 “Customer” means the person or company who contracts with the Carrier for the services of the Carrier “Cancellation Fee”means a fee charged where a Consignment or Passenger is not ready for collection (for whatever reason) by the end of the waiting time allowed by the Carrier “Conditions” means the conditions of carriage set out in this document including any alteration, variation or amendment subsequently advised to the Customer by the Carrier “Contract”means the contract of carriage between the Customer and Carrier on these Conditions, and applies to all bookings between the Customer and the Carrier “Price List” means the list agreed, quotation provided or maintained by the Carrier of its charges for the Service and any ancillary charges quoted to the Customer or as published on the Carrier’s website prior to or at the time of the booking“Luggage & Personal Items” means suitcases, trunks, bags or other similar items used by a Passenger to hold their personal possessions during the Service and including all other items (such as handbags, mobile phones, personal electronic devices, sunglasses, any cameras and keys) brought by a Passenger into the Vehicle but not otherwise contained within a suitcase, trunk or bag. “Passenger”means a person (including the Customer where applicable) who the Carrier agrees to transport from one place to another “Service”means the carriage of passengers requested by the Customer “Privacy Policy”means the Carrier’s Privacy Policy.


  • 2.1 All prices quoted are in GBP and are inclusive of VAT (where applicable).
  • 2.2 Carrier offices are open 24/7, The operation contact number is 0203 887 4239 (from abroad: +44 (0)203 887 4239).
  • 2.3 All quotations are valid for 30 days which includes Airport - meet and greet, waiting time, parking or tolls (where appliable). Gratuities are at the Customer’s discretion.


  • 3.1 Carriage of Passengers and Luggage:
    Customer contracts as agent on behalf of himself or any other passenger. The Customer contracts for itself, and as an agent on behalf any other and all Passengers.
  • 3.2 Right of Driver to refuse carriage:
    The driver is responsible for the safety of the Vehicle and its occupants. Any Passenger whose conduct the driver reasonably believes to be drunken and disorderly, threatening, abusive, dangerous or in breach of any statutory regulation may be removed from a Vehicle or prevented from boarding. The Customer will be responsible for the conduct of any Passenger and shall indemnify the Carrier for any damage or injury caused to the Vehicle driver or any third party’s property by the Customer or any Passenger.
  • 3.3 Loss of Passengers’ Luggage:
    The Passenger(s) shall remain responsible at all times for their Luggage & Personal Items and shall ensure that all their Luggage & Personal Items are loaded into the Vehicle prior to commencement of the Service and unloaded from the Vehicle upon completion of the Service. The Carrier accepts no responsibility for any loss of / damage to Luggage & Personal Items or consequential losses arising as a result of Luggage & Personal Items which are not loaded to or unloaded from the Vehicle.
  • 3.4 Passengers taken ill:
    The Customer will be responsible for the conduct of the Passenger(s) and shall pay for any loss and/or damage caused by the Passenger(s) to the Vehicle or any other property, including but not limited to cleaning cost of £60.00, following any spillage or soiling of the Vehicle and any loss of earnings suffered by the Carrier or any sub-contractor or employee/driver of the Carrier due to the Vehicle being out of use during such cleaning.
  • 3.5 Waiting time – General:
    The Passenger(s) and any Luggage or Personal Items shall be ready for collection at the time stipulated by the Customer when the booking is made. However, the Carrier will allow 5 minutes for waiting or loading, when picking up Passenger(s). In the event that all booked Passengers have not boarded the vehicle within 5 minutes the Carrier reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) in accordance with the Quoted Price or Price List. In any event the Carrier reserves the right to terminate the Contract at any time after the first 5 minutes and, in addition to any charge for loading/waiting time, may charge a termination fee in accordance with the Price List for such termination.
  • 3.6 Waiting time – Collections from Airports:
    Terminals In relation to collections of Passenger(s) from Airports terminals the Carrier will allow free 30 minutes (starting from the last estimated arrival or disembarkation time known to the Carrier for the relevant aircraft train or ship) for waiting and loading. Thereafter the Carrier reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 30 minutes) in accordance with the Quoted Price or Tariff/Price List. Carrier/Driver will be waiting for passenger in the arrival’s hall, with an “Airport Pickups” name board with passenger name on it. Carrier/Driver will then accompany Passenger to the vehicle. If Passenger realize that he/she will not be able to meet the driver within the 30 minutes, then should contact Carrier. Carrier will hold the driver in the terminal for an extra time at a charge of followings.
    0 - 15 minutes£10.00
    15 - 30 minutes£15.00
    30 - 45 minutes£20.00
    45 - 60 minutes£25.00
    60 - 90 Minutes£35.00
    If Passenger is still not out within this time, then the Carrier/Driver will be pulled off and the job will be registered as a no show.
    For example, if flight lands at 10:00 am, and passenger have requested pickup time to be 60 minutes after the flight landing time; Carrier/Driver will be in the terminal at 11 am. The Carrier/Driver will wait till 11:30 am FREE of charge. After this time, if requested, the Carrier/Driver will wait an additional 30 mins chargeable at £5.00 for every 15 minutes.
  • 3.7 Hotel and address Pick-up:
    The Carrier will allow a 15-minute FREE waiting time at hotel and pick-up address provided by the passenger, after this time the Carrier will charge £5.00 for every 15 minutes.
  • 3.8 Cruise / Ferry Port Pickup:
    The Carrier will allow 60 minutes free waiting time from the requested pickup time, at the Cruise and Ferry Ports. After this time, if requested, the Carrier/Driver will wait an additional 30 mins chargeable at £5.00 for every 15 minutes.
  • 3.9 Eurostar and Station Pickup:
    Carrier/Driver will hold passenger name board 30 mins after train arrival time, and there will be extra 30 mins FREE waiting time. For domestic trains, Carrier/ driver will hold passenger name board 5 mins after train arrival time, and there will be extra 30 mins FREE waiting time. Except for the airport pickups (rules indicated above), Once the FREE waiting times are up, all other above-mentioned pickups will be recorded as a no-show and invoiced as normal. In any event the Carrier reserves the right to terminate the Contract at any time after the first 30 minutes if not extended and, in addition to any charge for loading/waiting time, may charge a termination fee in accordance with the Quoted Price/Tariff or Price agreed or Tariff/Price List for such termination. If passenger cannot locate Carrier/Driver and decided to seek an alternative method of transport without first contacting Carrier, passenger will be charged the tariff rate based on the service booked. Carrier can be contacted 24/7 on +44 (0)203 887 4239
  • 3.10 Left Luggage:
    The only obligation of the Carrier in relation to any Luggage & Personal Items or other items left behind by Passenger(s) in the Vehicle upon completion of the Service shall be to inform the Customer that such Luggage & Personal Items or other items have been found, and when and where they can be collected from the Carrier
  • 3.11 Animals:
    The Carrier will normally carry Guide Dogs accompanying registered blind Passengers. However, some PETS are allowed in certain vehicles which need to be booked in advance of passenger has animal to carry. The Carrier will apply a flat £15.00 vehicle valeting charge for such bookings. Pet must travel within a safe cage or secure safety lease/harness while in the vehicle. It is passenger responsibility to make sure the safety of the animal and Carrier/Driver.
  • 3.12 Seat belts/legal requirements/driver’s hours:
    he Customer and its Passenger(s) shall not require the driver of the Vehicle to break any provisions of the Road Traffic Acts, or the rules contained in the Transport Act 1968, as amended; the AETR Agreement; or the EU Regulations (EC Reg. 561/2006, as amended) relating to driver’s maximum daily hours and rest periods. The Passenger(s) shall comply with all applicable legislation and regulations including the requirement to wear seatbelts.
  • 3.13 Minors:
    The Carrier will not carry any unaccompanied children under 14 years of age. In all other cases free child seat will be provided, the max number of the free child seats will be 2. However, by law London private hire vehicles are exempted and If the Carrier/driver doesn’t have correct child car seat, child can travel without one - but only if they travel on a rear seat of the vehicle and wear an adult seat belt if they’re 3 year or older and without a seat belt if they’re under 3years of under. A child can travel without a child car seat in private hire vehicles
  • 3.14 Route Taken:
    Unless otherwise instructed by the Passenger before the commencement of the Service, routes travelled will (in accordance with road, traffic, and weather conditions) be at the driver’s discretion. If passenger wants a different rout then customer will be charged extra amount per milage.
  • 3.15 Missing flights/Delay:
    It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service. The Carrier gives any advice on journey times in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passenger(s) by the actual journey time (including but not limited to flight and hotel costs).


  • 4.1 As a Passenger the contract is directly with Carrier, and not with the nominated driver or drivers.
  • 4.2 The Carrier will not accept late bookings online (within 2 hours of transfer time)
  • 4.3 All vehicles of the Carrier are strictly non-smoking.
  • 4.4 The Carrier reserves the right to charge £15 supplement to the passengers, in the event that the passengers arrive with excess luggage and where this luggage will need to be placed inside the vehicle (at driver discretion and consent)
  • 4.5 The Carrier reserves the right to charge the Customer extra if customer wants to take a different route than company route Churchill Transfers extra charge will be £1.50 per mile


  • 5.1 The Cancellation notice periods and fees are as follows:
  • 5.2 The cancellation will be FREE if cancellation made more than 12 hours before delivery time.
  • 5.3 The Carrier would charge 50% cancellation charge if cancellation made between 6 and 12 hours before delivery time.
  • 5.4 The Carrier would charge customer/passenger 100% cancellation charge if cancellation made within 6 hours of delivery time
  • 5.5 If customer does not show up for a ride, the Carrier will apply the booking fee as no-show and will charge the full amount of booking.
  • 5.6 Waiting times and pickup rules are listed on clause 3 of this Terms and Conditions.


  • 6.1 If you passenger/customer wish to directly hire or employ a Carrier driver, the Carrier reserve the right to levy a £5,000.00 fee to cover the costs of recruiting and training the driver.


  • 7.1 The Carrier accepts Cash, PayPal and most credit cards as a means of payment. There is no extra charge for credit card payments.
  • 7.2 Payments are secure as the Carrier does not store in any way your credit card details. Payments will be using Secure Socket Layer (SSL) technology. Credit card numbers are protected with a high level of encryption when transmitted over the Internet. Credit Card slips will show “Car Service” as merchant name same may appear on statement.

8 Law and Jurisdiction

  • 8.1 Unless otherwise agreed in writing, the Contract and any dispute arising thereunder shall be governed by English law and shall be subject to the jurisdiction of the English courts alone. Before bringing any claim against the carrier the customer/passenger has to follow the necessary step of the complaint and redress procedure established by the Carrier. (Complaint and redress procedure can be provided on request)